What currency are the prices I see in the site?
All prices will be in your locations currency by default however all currencies can be changed using the drop down currency menu at the top right hand corner of our store, when viewing from mobile, tablet, or desktop .
I just placed an order, when will it ship?
We try our best to ship items as fast as we can.
Please allow 4-7 days production time for your order to ship out, average shipping times are 8-21 days, however 90% of all order are received within 15 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at email@example.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund.
You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase with store credit gift card. Please Include your name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving store credit.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm.
Once you double check if the address given is wrong kindly notify us via email at firstname.lastname@example.org . If the given address is wrong we can change the address to the correct one within 24 hours.
No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centers based on your location. The average shipping time is 15-25 business days.
I've emailed and had no response.
We aim to respond within 24 hrs. of receiving your email however depending on situations out of our control response times may be delayed as a direct effect.
Why haven't I received emails from you?
Once you have placed an order with us you will automatically be added to our mailing list so you should get a sequence of emails if you haven't received any it may be that our emails are going straight into your spam so please check.
I have a question that wasn't answered, can you please help?
We are here to help you make your Big Dog beautiful!
Please send us an email to email@example.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.