Our Guarantee 100% Satisfaction Guaranteed About Feedback We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns We provide you with the best product and service. If you have any problem, please let us know, and we will solve the problem ASAP. Thank you so much. Worldwide FREE shipping✔ 30 Day Refundable - please double check your dog's neck before ordering just use the size chart image above. Please allow 2-3 weeks delivery as made to order- you can appreciate the detail and work that goes into making this beautifully handcrafted leather dog harness, so please understand why delivery is a little longer. (this is our standard delivery time however due to the global pandemic we are experiencing longer shipping times and increased costs, please be patient we are trying our best to get your item to you ASAP.